Winnipeg's heavy recovery specialists since 1983
Dr. Hook Towing Services Ltd has been recovering and transporting vehicles across Manitoba since 1983, growing from a handful of trucks and ten employees under founders Nick and Julie Roscoe into a fleet of nearly 100 vehicles backed by roughly 125 staff. The company, headquartered on Lowson Crescent in Winnipeg, now answers more than 110,000 service calls a year through a dedicated dispatch and invoice-verification team; its lead dispatcher tracks roughly 80 pieces of towing equipment using computerized dispatch and satellite mapping. Its lineup covers roadside assistance, light-duty towing, heavy towing and recovery, tilt decks and tilt trailers, air cushion recovery, off-road recovery, specialized hauling, incident management, traffic control, emergency spill response and hot shot delivery. A dedicated impound services manager oversees vehicle disposition through public auctions under the Garage Keepers Act, while other senior staff run fleet maintenance, driver orientation and a mandatory two-week new-hire training program. Senior operators hold WreckMaster certification up to Level 7, along with training in advanced rigging, hazardous materials response and traffic control, and one operator runs a 75-ton, five-axle rotator for the toughest recoveries. Staff longevity is notable, with several team members having 20 to 30 years with the company, reflecting the depth of experience behind day-to-day dispatch. The company runs 24 hours a day, 365 days a year, and during COVID-19 maintained essential-service operations while following PPE protocols for passengers riding with operators. For heavy recovery, incident management or everyday roadside calls anywhere in Manitoba, Dr. Hook's decades of combined experience are hard to match.