Towing & roadside assistance in Kitchener

Your rights when you're towed in Ontario

Ontario has Canada's strictest towing rules. Since January 1, 2024, the Towing and Storage Safety and Enforcement Act (TSSEA) requires every tow operator, driver and storage yard to hold a provincial certificate. In practice that means: the operator must show you their Tow Operator Certificate number on request, get your written consent before hooking up (except police-directed tows), disclose rates before the tow, take you and your vehicle where YOU choose, accept card payment, and give you an itemized invoice. On stretches of the 400-series highways around the GTA, 'tow zones' restrict who can respond to collisions - if police are on scene, follow their direction.

Stuck on the highway?

Stuck on the 401, QEW or any 400-series highway: get the vehicle as far onto the shoulder as possible, hazards on, exit on the passenger side and stand well away behind the barrier. Never accept a tow from a truck that simply shows up unsolicited at a collision - under TSSEA you choose your operator and your destination, and 'accident chasers' are the main thing the law was written to stop.

Winter reality check

Snow squalls off the Great Lakes shut down stretches of the 400, 402 and 21 corridor with little warning. Check 511 before winter travel and keep a charged phone - response times in a squall stretch from minutes to hours.

Who to call in Ontario

911
Any emergency, collision with injuries, or if your vehicle is a hazard to traffic

*OPP (*677)
Ontario Provincial Police from a cell phone - breakdowns and hazards on provincial highways

511
Ontario 511 - live road closures, construction and winter conditions

1-888-310-1122
OPP non-emergency line

What towing costs here

Around Kitchener, expect a typical hook-up fee of $90–$130 plus roughly $3.50–$4.75 per kilometre for a standard light-duty tow, before tax. Nights, storms, winching and heavy vehicles cost more; short in-town tows often land near the minimum. Always ask for the all-in price to your destination before the truck rolls - reputable operators quote it without hesitation. Roadside fixes (boosts, lockouts, tire changes) usually run a flat $45–$120 and are worth asking about first.