You parked somewhere that looked like fair game - a plaza, a condo visitor spot, a lot that wasn’t clearly marked - and now your car is gone. Private-property towing feels different from a breakdown or police tow because it’s a business decision by a property owner, and that means there are rules about how and when they’re allowed to make it.
The Core Rule: Signage
Across Canada, the baseline requirement for a property owner or manager to legally have unauthorized vehicles towed is clear, visible signage posted on the property. The exact wording and posting requirements vary by province and municipality, but the underlying principle is consistent: you can’t tow someone for violating a rule they had no reasonable way of knowing about. A property that wants to enforce “customers only,” “permit parking only,” “no overnight parking,” or similar restrictions needs to post that clearly - typically including the restriction itself and who to contact.
If a lot had no visible signage at all, or the signage was obscured, faded beyond legibility, or contradicted what you could see when you parked, that’s the strongest basis for challenging whether the tow was legitimate in the first place.
Common Scenarios
Condo and Apartment Visitor Parking
Visitor spots are a frequent source of disputes. Many condo and apartment buildings post clear rules - visitor parking only during certain hours, permit required, maximum stay - but enforcement and signage quality vary a lot between buildings. If you’re visiting a building you don’t live in, look for posted rules before you park, and if you’re a resident dealing with a guest’s car being towed, check your building’s parking policy and posted signage directly with property management.
Plaza and Shopping Centre Lots
Retail plazas often restrict parking to customers of the businesses on site, sometimes with time limits (like a 2-hour cap to discourage transit commuters or long-term parkers using the lot). These restrictions are generally enforceable if properly signed - but a plaza can’t retroactively decide you violated a rule that wasn’t posted when you parked.
Reserved and Accessible Spots
Parking in a clearly marked reserved spot (someone else’s assigned space) or an accessible parking spot without authorization is one of the more clear-cut grounds for a tow, since these restrictions are almost always individually marked at the spot itself, not just on a general lot sign.
”No Trespassing” or Fully Private Lots
Some private lots - a business’s own employee lot, a construction site, a fully private driveway - may not need the same kind of general “unauthorized vehicles will be towed” signage if the space is obviously and entirely private (a residential driveway, for instance). Context matters here more than in a shared commercial lot.
What Property Owners Generally Cannot Do
- Tow without any signage where posting is required for that type of restriction.
- Enforce a rule that wasn’t visible or legible at the time you parked.
- Hide excessive fees - while towing companies set their own rates, you’re still entitled to an itemized invoice explaining what you’re being charged, the same as any other tow.
If any of these apply to your situation, that’s grounds to dispute the tow itself with the property owner or towing company, separate from the invoice - see our guide on how to dispute a towing invoice for the billing side specifically.
Steps to Retrieve Your Vehicle
- Find out where it went. Private-lot tows typically go to a specific storage yard the towing company uses - the property owner or a sign on-site may list the company name; if not, ask the property manager or business directly.
- Call before you go. Confirm the yard’s hours, accepted payment methods, and what documents you need (registration, ID, proof of insurance).
- Ask for the total before you pay. Towing fee, any storage that’s already accrued, and how storage keeps accruing if you don’t get there quickly - see our guide on impound fees and rights for how storage costs escalate the longer a vehicle sits.
- Photograph the signage (or lack of it) before you leave the scene, if you can safely do so, or as soon as you’re back at the original parking spot. This matters most if you intend to dispute the tow.
- Get an itemized invoice when you pick up the vehicle, and keep it regardless of whether you plan to dispute - it’s your record either way.
Preventing It in the First Place
- Read posted signs before you park, especially in plazas, condo visitor areas, and any lot that isn’t an obvious public spot.
- Don’t assume “everyone parks here” means it’s fine - informal habits at a lot don’t override posted restrictions, and enforcement can start (or resume) without warning.
- If you’re visiting a condo or apartment, ask your host about the building’s visitor parking rules rather than guessing.
- Time-limited lots catch people out - if a plaza posts a 2-hour limit, note when you arrived, especially if you’re running errands across multiple stores in the same visit.
- When in doubt, use metered or clearly public parking rather than a private lot that looks ambiguous.
Private Lot Towing vs. Other Types
| Type of tow | Who authorizes it | Key protection to check |
|---|---|---|
| Private-property (plaza, condo, private lot) | Property owner/manager | Clear, visible signage at time of parking |
| Police-directed | Police | Separate legal process; consent not required |
| Breakdown (you call it) | You | Rate disclosure and destination choice where regulated |
| Post-accident | Responding operator, insurer, or you | You generally choose the destination |
Understanding which category you’re in matters, because your rights and recourse differ. If your situation involves a collision rather than a parking dispute, our guide on who pays towing after an accident covers that separately.
FAQ
Can a private lot tow my car without any signs posted? Generally no - proper signage disclosing the parking restriction is the baseline requirement for a property owner to legally enforce towing. No visible or legible signage is the strongest basis for disputing the tow.
What should I do the moment I discover my car was towed from a private lot? Find out which company towed it and where it went (check for signage or ask the property manager), call ahead to confirm hours and required documents, and get an itemized invoice when you retrieve it - whether or not you plan to dispute.
Can I dispute a private-property tow after the fact? Yes. If signage was missing, unclear, or didn’t match the violation you’re accused of, raise it directly with the property owner and the towing company, and keep photos and paperwork as evidence.
Are condo visitor parking tows handled differently than plaza tows? The underlying signage principle is the same, but enforcement style and posted rules vary a lot by building. Check your specific building’s posted policy rather than assuming a general standard applies.
How fast do storage fees add up after a private-lot tow? The same way they do for any impounded vehicle - daily, starting from arrival at the yard, with rates varying by province and yard. Retrieve your vehicle as soon as you reasonably can; see our impound fees and rights guide for more detail.
If you’re ever stuck without a vehicle after a tow, you can find a tow truck near you to get wherever you need to go, and the towing cost calculator helps you sanity-check any quote along the way.